FAQ
Entertains. Educates. Connects…
What material is the SOUND LinkUpp family game and building set made of?
Our wooden family game and building set, SOUND LinkUpp, is made from high-quality beech wood provided by a cooperative of people with disabilities, certified with an FSC label that ensures ecological and responsible sourcing. The surface is treated with a glaze that complies with European safety standards EN 71, ensuring child safety and long-lasting durability.
The set also includes a practical cotton bag made from 100% cotton and a connecting cord made of 60% cotton and 40% viscose. For prints, banners, boxes, and packaging materials, we use paper that meets our standards for quality and functionality.
Who is the SOUND LinkUpp family game and building set for?
The SOUND LinkUpp family game and building set is suitable for children aged 3 and up and is enjoyable for various age groups, including adults. It is designed for 2 or more players and does not require a lot of time to play. However, we recommend that younger children play under the supervision of an adult.
How do I take care of the SOUND LinkUpp family game and building set?
When not in use, store the family game and building set in a dry and clean place at room temperature. Wipe wooden parts with a dry cloth, and clean textile parts, such as cotton bags or cords, with gentle hand washing. Avoid using harsh cleaning agents and never immerse wooden parts in water to preserve their strength, structure, and long-lasting durability.
What are the delivery and payment options?
We offer delivery across the Czech Republic and to other EU countries through standard delivery to your address. We cooperate with the companies Zásilkovna/Packeta and DHL/PPL, as well as their partners in various countries. Payments can be made via bank transfer, credit card, or digital wallets such as Google Pay and Apple Pay.
Why don’t we deliver our products to parcel lockers, eventhough they’re popular?
We decided to take a different approach. While parcel lockers make life easier, they often contribute to visual pollution and, in some cases, create barriers in public spaces. Our decision is a small step toward keeping public spaces more pleasant and visually appealing for everyone.
As a small family business, we strive to make every step of delivering our products as smooth and convenient as possible. Unfortunately, during busy periods, we encountered unexpected changes in delivery locations due to full lockers, which wasn’t ideal for our customers.
We believe this approach supports the values we care about – personal attention, fairness, and service quality. However, if the situation improves in the future, we’ll be happy to reconsider our decision.
Thank you for supporting our family business, which prioritizes attention to detail and broader impacts.
Can the product be returned or claimed?
Yes, you can return the product within 14 days of delivery if you are not completely satisfied with it. The product must be undamaged, complete, and in its original packaging. Before proceeding with a return, please contact us at service@linkupp.eu for further instructions. Detailed information about the process can be found here.
Does the family game and building set have other uses?
Yes, LinkUpp products are designed to be interchangeable across different product lines, creating endless possibilities for personal creativity and customization.
LinkUpp is not only a source of entertainment but also serves as an educational tool. Children can practice mathematics inspired by the Hejny method or learn to read using the genetic method.
Our goal is to build a community where users can share experiences, ideas, designs, creations, or new ways to use the construction kit, inspiring others in the process. Follow our website and social media for regular updates and inspiration.
How do I dispose of or recycle the product?
Please dispose of this product and its packaging materials in accordance with local regulations. For information on proper disposal or recycling methods, contact your local authorities (city or municipality). We encourage responsible disposal and recommend recycling whenever possible to protect the environment.
Who designed and produces the LinkUpp system?
The LinkUpp system is an original idea from our small family business, inspired by our three wonderful children. This innovative system is protected by a European industrial design and copyright.
The entire process – from design and website graphics to communication and manual production – is carried out by us without any automation. Dice, cotton bags, boxes, packaging materials, and printed materials are supplied by partners in the Czech Republic.
Our products are made from natural materials with an emphasis on handcrafting. As a result, some pieces may show slight imperfections in the wood, minor traces of the production process, or subtle inaccuracies. However, these details do not affect the functionality or safety of the product. We believe that every piece of natural material deserves full utilization, which is why we minimize unnecessary waste.
Each component is crafted with millimeter precision, and holes are drilled with a tolerance of tenths of a millimeter. Despite surface treatment, natural materials may respond to changes in humidity, potentially causing slight dimensional changes. Nevertheless, each product carries its own unique story—just like the nature from which it originates