Company: reeki s.r.o.
Registered Address: Hybešova 21, 602 00 Brno, Czech Republic
Company ID: 216 99 691
Registered in the Commercial Register: Regional Court in Brno, Section C, Insert 139841
These terms and conditions govern the sale of goods through the online store located at the primary domain linkupp.eu and secondary domains link-upp.eu, linkupp.at, linkupp.cz, linkupp.de, linkupp.it, linkupp.pl, linkupp.sk.

1. INTRODUCTORY PROVISIONS
1.1. These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) of the company reeki s.r.o., with its registered office at Hybešova 21, 602 00 Brno, Czech Republic, Identification Number: 216 99 691, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, File 139841 (hereinafter referred to as the “Supplier”), regulate, in accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the contractual parties arising in connection with or based on a purchase agreement (hereinafter referred to as the “Purchase Agreement”) concluded between the Supplier and another natural person (hereinafter referred to as the “Customer”) through the Supplier's online store. The online store is operated by the Supplier on the website located at the primary internet address linkupp.eu (hereinafter referred to as the “Website”), through the web interface of the Website, which is operated on the Shopify platform (hereinafter referred to as the “Store Web Interface”).
1.2. The sale of goods in the Supplier's online store is intended exclusively for Customers who purchase goods solely outside the scope of their business activities or outside the scope of their independent exercise of a profession. The rights of the Customers arising from these Terms and Conditions belong exclusively to consumers. These Terms and Conditions, therefore, do not apply to cases where a person intending to purchase goods from the Supplier acts in the course of ordering goods within their business activities or within the independent exercise of a profession. All goods sold in the Supplier's online store are intended for final consumption and not for business activities.
1.3. Provisions differing from the Terms and Conditions may be agreed upon in the Purchase Agreement. Differing provisions in the Purchase Agreement take precedence over the provisions of these Terms and Conditions.
1.4. The Purchase Agreement between the Supplier and the Customer is concluded upon confirmation of the order by the Supplier. The content of the Purchase Agreement is governed by the specification of the goods stated in the order and these Terms and Conditions. The Purchase Agreement and the Terms and Conditions are drafted in Czech, English, German, Spanish, French, Italian, and Polish.
1.5. The wording of the Terms and Conditions may be amended or supplemented by the Supplier. This provision does not affect the rights and obligations arising during the effective period of the previous version of the Terms and Conditions.

2. CONCLUSION OF THE PURCHASE AGREEMENT
2.1. All presentations of goods displayed in the web interface of the store are of an informative nature, and the Supplier is not obligated to conclude a Purchase Agreement regarding these goods. The provisions of Section 1732(2) of the Civil Code shall not apply.
2.2. The web interface of the store contains information about the goods, including the prices of individual items. The prices of goods are stated inclusive of value-added tax and all related fees. The prices of goods remain valid for as long as they are displayed in the web interface of the store. This provision does not limit the Supplier's ability to conclude a Purchase Agreement under individually agreed conditions.
2.3. The web interface of the store also contains information about the costs associated with packaging and delivering the goods, as well as the method of delivery. In cases where the Supplier offers free delivery, the right to free delivery arises only if the Customer pays a minimum total purchase price for the delivered goods as specified in the web interface of the store. If the Customer partially withdraws from the Purchase Agreement and the total purchase price of the remaining goods falls below the minimum amount required for free delivery, the Customer's right to free delivery ceases, and the Customer is required to reimburse the Supplier for the delivery costs.
2.4. To order goods, the Customer fills out an order form in the web interface of the store. The order form contains information about:
2.4.1. the ordered goods (the Customer “adds” the goods to the electronic shopping cart in the web interface of the store),
2.4.2. the method of payment for the purchase price of the goods, information about the required method of delivery, and
2.4.3. information about the costs associated with the delivery of the goods (hereinafter collectively referred to as the “Order”).
2.5. Before submitting the Order to the Supplier, the Customer is responsible for verifying the information provided in the Order and making any necessary changes to the data entered into the Order. Once the Order is submitted, no further modifications will be possible. The Customer submits the Order to the Supplier by clicking on the "Complete Order / Pay" button. By submitting the Order, the Customer creates a binding Order, obliging the Customer to make payment. By submitting the Order, the Customer also confirms that they have reviewed and agree to these Terms and Conditions.
2.6. The Supplier considers the information provided in the Order to be correct. The Supplier will promptly confirm receipt of the Order to the Customer via electronic mail, using the email address provided by the Customer in their user account or in the Order (hereinafter referred to as the "Customer's Email Address"). This confirmation will also include additional information regarding the selected payment method.
2.7. The Supplier is entitled, depending on the nature of the Order (quantity of goods, purchase price, expected delivery costs), to request additional confirmation of the Order from the Customer (e.g., in writing or by telephone).
2.8. The contractual relationship between the Supplier and the Customer is established upon delivery of the acceptance of the Order (confirmation), which is sent by the Supplier to the Customer via electronic mail, to the Customer's Email Address.
2.9. The Supplier reserves the right not to confirm or to cancel an Order if the Customer has significantly breached their obligations in previous contractual relationships with the Supplier or if the Order was placed for business purposes. The Customer will be informed of the non-acceptance of the Order via electronic mail.
2.10. The Customer agrees to the use of remote communication means when concluding the Purchase Agreement. The Customer shall bear any costs incurred in using remote communication means in connection with the conclusion of the Purchase Agreement (e.g., internet connection costs, telephone charges), which do not differ from the basic rate.

3. PRICE OF GOODS AND PAYMENT TERMS
3.1. The Customer may pay the price of the goods and any costs associated with the delivery of goods under the Purchase Agreement to the Supplier using the following methods:
• Cashless payment by online credit card;
• Cashless payment through digital wallets Google Pay and Apple Pay;
• Cashless payment via online bank transfer to the Supplier's account for the Czech Republic: account number 2102899378, bank code 2010 (Fio Bank); for international payments: IBAN: CZ91 2010 0000 0021 0289 9378, BIC/SWIFT: FIOBCZPPXXX (hereinafter referred to as the "Seller's Account"), using the order number as the payment reference.
3.2. Together with the purchase price, the Customer is also obliged to pay the Supplier the costs associated with packaging and delivering the goods in the agreed amount. Unless explicitly stated otherwise, the purchase price is understood to include these delivery-related costs.
3.3. In the case of cashless payment via online bank transfer, the purchase price is payable within 7 business days from the conclusion of the Purchase Agreement. The Customer is required to pay the purchase price together with the reference number of the payment, which is the order number.
3.4. For cashless payments, the Customer's obligation to pay the purchase price is fulfilled at the moment the corresponding amount is credited to the Supplier's account.
3.5. The Supplier is entitled and requires the full payment of the purchase price before dispatching the goods to the Customer. The provision of Section 2119(1) of the Civil Code does not apply.
3.6. Any discounts on the price of goods provided by the Supplier to the Customer cannot be combined.
3.7. After the corresponding amount is credited to the Supplier's account, the Supplier will issue and send an invoice (hereinafter referred to as the "Electronic Invoice") via email to the Customer's provided email address. The Electronic Invoice is prepared by the Supplier based on the Customer's provided data and in compliance with legal requirements. The Supplier is not a VAT payer.
3.8. The Customer acknowledges and agrees that the Supplier will issue an electronic tax document in accordance with applicable legal regulations. This electronic tax document replaces a printed invoice or other tax document. A paper version will not be sent.

4. WITHDRAWAL FROM THE PURCHASE AGREEMENT
4.1. The Customer has the right to withdraw from the Purchase Agreement in accordance with Section 1829(1) and (2) of the Czech Civil Code within fourteen (14) days from the date on which the Customer or a third party designated by the Customer, other than the carrier, takes possession of the goods.
4.2. Withdrawal from the Purchase Agreement must be sent to the Supplier within the period specified in Article 4.1 of these Terms and Conditions. The Customer may use the standard withdrawal form provided by the Supplier, which is attached to these Terms and Conditions. The withdrawal notice must be sent to the Supplier’s email address: service@linkupp.eu.
4.3. In the event of withdrawal from the Purchase Agreement, the Purchase Agreement is annulled from the beginning. Upon receiving the withdrawal notice from the Customer, the Supplier will send the Customer an acknowledgment and instructions for returning the goods via email. Goods returned without prior acknowledgment will not be accepted. The Customer must return or hand over the goods to the Supplier without undue delay, no later than fourteen (14) days from the Supplier’s acknowledgment of the withdrawal. The goods must be unused, undamaged, complete, and in their original packaging. If the Customer withdraws from the Purchase Agreement, the Customer bears the costs of returning the goods to the Supplier.
4.4. In the case of withdrawal from the Purchase Agreement as outlined in Articles 4.2 and 4.3 of these Terms and Conditions, the Supplier will refund the monetary amount received from the Customer within ten (10) business days of receiving and inspecting the goods to ensure they are undamaged. The refund will be made to the account specified by the Customer in the withdrawal notice. If the Customer withdraws from the Purchase Agreement, the Supplier is not obligated to refund the monetary amount before receiving and inspecting the goods.
4.5. The Supplier is entitled to unilaterally offset any claim for damages caused to the goods against the Customer’s claim for a refund of the purchase price.
4.6. In cases where the Customer is entitled to withdraw from the Purchase Agreement under Section 1829(1) of the Civil Code, the Supplier is also entitled to withdraw from the Purchase Agreement at any time prior to the Customer taking possession of the goods. In such a case, the Supplier will refund the purchase price to the Customer without undue delay, in a cashless manner, to the account specified by the Customer.
4.7. If a gift is provided to the Customer along with the goods, the gift agreement between the Supplier and the Customer is concluded with a resolutive condition that if the Customer withdraws from the Purchase Agreement, the gift agreement concerning such a gift ceases to be effective, and the Customer is obliged to return the provided gift, undamaged, along with the goods to the Supplier.

5. DELIVERY TERMS
5.1. If the delivery method is agreed upon based on the Customer's specific request, the Customer assumes the risks and any additional costs associated with this delivery method.
5.2. If the Supplier is obligated under the Purchase Agreement to deliver goods to a location specified by the Customer in the order, the Customer is required to accept the goods upon delivery.
5.3. If, for reasons attributable to the Customer, the goods must be delivered repeatedly or through a different method than originally specified, the Customer is responsible for covering the costs of such additional delivery attempts.
5.4. Upon receiving the goods, the Customer must inspect the packaging to ensure it is intact. If any defects or signs of tampering are identified, the Customer must promptly report these to the carrier. If there are signs of unauthorized access to the shipment, the Customer is entitled to refuse delivery and must notify the Supplier as well. This does not affect the Customer's rights under applicable laws governing liability for defects.

6. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE
6.1. The rights and obligations of the parties concerning rights arising from defective performance are governed by applicable general legal regulations, particularly Sections 1914 to 1925, Sections 2099 to 2117, and Sections 2161 to 2174b of the Czech Civil Code, as well as Act No. 634/1992 Coll., on Consumer Protection, as amended.
6.2. The Supplier is liable to the Customer for ensuring that the goods are free of defects upon delivery. Specifically, the Supplier warrants that the goods: 6.2.1. correspond to the agreed description, type, and quantity, as well as any agreed characteristics; 6.2.2. are suitable for the purpose for which the Customer requires them and for which the Supplier has agreed; and 6.2.3. are delivered with the agreed accessories.
6.3. The provisions of Article 6.2 of these Terms and Conditions shall not apply if the Supplier has specifically informed the Customer before concluding the Purchase Agreement that a particular characteristic of the goods deviates and the Customer expressly agreed to this deviation when entering into the Purchase Agreement.
6.4. The Customer may claim a defect that becomes apparent on the goods within two years of delivery. The warranty covers only material defects and manufacturing faults. The warranty does not apply to parts subject to normal wear and tear, which are considered fast-wearing or fragile components.
6.5. Claims under this warranty are excluded if the goods were used improperly, in an unauthorized manner, not within the intended purpose or anticipated scope of use, or if the instructions in the accompanying documentation were not followed, unless the Customer can prove that the defect is due to material failure or a manufacturing fault not caused by the aforementioned circumstances.
6.6. To make a claim, the Customer must contact the Supplier as soon as possible at the Supplier's email address, service@linkupp.eu, and provide: 6.6.1. a description of the problem; 6.6.2. photographs of the damaged or defective product (including details); and 6.6.3. the order number and proof of purchase (electronic tax document).
6.7. Warranty claims can only be made within the warranty period by presenting the original electronic tax document. The warranty period does not extend due to repairs performed under the warranty, statutory guarantee, or goodwill. The same applies to replaced and repaired components.
6.8. In the event of a valid claim, the Supplier will, at its discretion, repair the goods free of charge, replace them, or refund the purchase price cashlessly to the Customer's designated bank account. The Supplier will notify the Customer of this decision via email, including a request for the Customer's bank account details if a refund is to be processed. No further rights under the warranty shall arise.
6.9. The Supplier is not liable for defects or damage caused by the carrier.
6.10. If a defect in the goods is minor, the Customer cannot withdraw from the Purchase Agreement under these Terms and Conditions.
6.11. Complaints, including the resolution of defects, must be settled, and the Customer informed within thirty (30) days of the claim being made, unless the Supplier and the Customer agree to a longer period.
6.12. Anyone entitled to rights arising from defective performance is also entitled to reimbursement of expenses reasonably incurred in exercising these rights. However, if the Customer does not claim reimbursement within one month of filing the complaint or identifying the defect, the court will not grant the claim if the Supplier objects that the right to reimbursement was not exercised in time.

7. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES
7.1. The Customer acquires ownership of the goods upon payment of the full purchase price.
7.2. The Supplier is not bound by any codes of conduct in relation to the Customer as defined in Section 1820(1)(n) of the Czech Civil Code.
7.3. Consumer complaints are handled by the Supplier via email at the address service@linkupp.eu. The Supplier will inform the Customer of the resolution of their complaint by sending a response to the Customer's email address.
7.4. For out-of-court resolution of consumer disputes arising from the Purchase Agreement, the competent authority is the Czech Trade Inspection Authority, located at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, website: https://adr.coi.cz/cs. The online dispute resolution platform, accessible at http://ec.europa.eu/consumers/odr, may be used for disputes between the Supplier and the Customer under the Purchase Agreement.
7.5. The European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, serves as a contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on Online Dispute Resolution for Consumer Disputes).
7.6. The Supplier is authorized to sell goods under a trade license. Trade licensing control is carried out by the competent Trade Licensing Office. The Office for Personal Data Protection oversees the protection of personal data. The Czech Trade Inspection Authority supervises compliance with the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended, within its defined scope.
7.7. The Customer hereby assumes the risk of a change in circumstances as provided in Section 1765(2) of the Czech Civil Code.

8. PROTECTION OF PERSONAL DATA
8.1. The Supplier fulfills its information obligation towards the Customer pursuant to Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, hereinafter referred to as the "GDPR"), related to the processing of the Customer's personal data for the purposes of fulfilling the Purchase Agreement, negotiating the Purchase Agreement, and fulfilling the Supplier's legal obligations, through a dedicated document available here.

9. SENDING COMMERCIAL COMMUNICATIONS AND COOKIE STORAGE
9.1. The Customer consents, in accordance with Section 7(2) of Act No. 480/2004 Coll., on certain information society services and on the amendment of certain laws (Act on Certain Information Society Services), as amended, to receiving commercial communications from the Supplier sent to the Customer's email address or telephone number. The Supplier fulfills its information obligation towards the Customer pursuant to Article 13 of the GDPR related to the processing of the Customer's personal data for the purpose of sending commercial communications through a dedicated document.
9.2. The Customer consents to the storage of necessary cookies on their electronic device, with additional cookie storage options selected by the Customer on the website.

10. DELIVERY
10.1. Notices may be delivered to the Customer's email address.
10.2. A notice is considered delivered even if receipt by the addressee has been refused, was not collected during the storage period, or was returned as undeliverable.
10.3. The contracting parties may communicate routine correspondence to each other via electronic mail, to the email address specified by the Customer or stated in the Customer's order, or to the email address provided on the Supplier's website.

11. FINAL PROVISIONS
11.1. If a relationship established by the Purchase Agreement contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. The choice of law pursuant to the preceding sentence does not deprive the Customer, who is a consumer, of the protection afforded to them by provisions of the legal order that cannot be contractually waived and which, in the absence of a choice of law, would otherwise apply pursuant to Article 6(1) of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).
11.2. Should any provision of these Terms and Conditions be or become invalid or ineffective, it shall be replaced by a provision whose meaning is as close as possible to the invalid or ineffective provision. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions.
11.3. The Purchase Agreement, including the Terms and Conditions, is archived by the Supplier in electronic form and is not accessible.
11.4. An annex to the Terms and Conditions consists of a Sample Withdrawal Form for withdrawing from the Purchase Agreement.
11.5. Supplier’s contact details: registered office address Hybešova 21, 602 00 Brno, Czech Republic; email address service@linkupp.eu. The Supplier does not provide any other means of online communication.

Issued in Brno on 21 November 2024

Jaroslav Kacer & Pavlína Kacer
directors of reeki s.r.o.

Annex – Sample Withdrawal Form for the Purchase Agreement
Customer:
Name and Surname:
Address:
Email:
Phone number:

Supplier:
reeki s.r.o.
Company ID: 21699691
Hybešova 21
602 00 Brno
Czech Republic

Notification of Withdrawal from the Purchase Agreement (hereinafter referred to as the “Notification”)

On ……………………, I placed an order for goods ………………………….………………… through your website/online store linkupp.eu, order number ……………………, with a value of ……………………. CZK / EUR / PLN (cross out currencies that do not apply). I received the ordered goods on ……………………. .
Pursuant to § 1829(1) in connection with § 1818 of Act No. 89/2012 Coll., the Civil Code, I hereby exercise my statutory right to withdraw from the purchase agreement concluded via the internet. This withdrawal applies to the goods mentioned above, which I am returning to you with this letter. Additionally, I request a refund of the purchase price of ……………………. CZK / EUR / PLN (cross out currencies that do not apply) and ……………………. CZK / EUR / PLN (cross out currencies that do not apply) for shipping to my bank account number ……………………., no later than 14 days from the receipt of the undamaged approved goods returned to you. A necessary attachment to this Notification is the enclosed purchase tax document.

Please refund the financial amount to my bank account:
• Within the Czech Republic:
Account number: ……………………
Bank code: ……………………
• Within the EU:
IBAN: ……………………
BIC/SWIFT: ……………………

Place: ……………………
Date: ……………………

Consumer’s Name and Surname + Signature